GB
Guinivere B
1 reviews | Active since Aug 2012
22 Jan 2016, 10:12
Penalised for paying my account early
So I paid my credit card account earlier than usual (4days) in December as I wanted to avoid the public holidays etc and I didn't use the money for a week and it was just laying there, surprise I am being penalised for it. I called in to be told that the account is in arrears etc and its because I paid early. Because the account that they tried to deduct the money from was empty I was penalised with a fee which is understandable. So they eventually reversed the penalty fee on my account. Now I received an sms and e-mail to say regrettably you didn't pay your account so now your installment is almost double.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
22 Jan 2016, 10:19Hello Havhadit,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 853272.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 853272.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply22 Jan 2016, 10:19
Official
Hello Havhadit,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 853272.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 853272.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
