Penalised despite honouring agreement with the debt collector acting on FNB's behalf.

I wish to make a complaint against FNB.

I recently found out that I had been handed over to a legal agency who was acting on FNB's behest.

The gross incompetence of either FNB or the debt collection agency that they had used previously, has shown me quite clearly how pathetically I have been dealt with.

As I was handed over despite the fact I comp**** with all agreements that I had made with Debt-In, on behalf of FNB.

I paid the amount that was necessary punctually and timeously, however,someone either at Debt-In or FNB clearly did not do the job they are were paid to do. As none of my payments were taken note of past July the 30th 2021.

This has clearly shown me that the backbone of FNB is clearly inept in both their capabilities and decision making.

I once was a proud FNB customer, being so since 2007 considering them to be one if not the best bank, however I feel their slogan "How can we help you?" Does not reflect the reality. This especially in light of my current experience considering this matter.