PEARL MOROKANE- unblock my account!

I have been going back and forth with FNB for the longest time ever. Late July, someone claimed a ***** case against me, My business account and personal account got blocked instantly. 2weeks later, the matter was resolved with the parties who laid claims of ***** against me. I informed the lady (Pearl Morokane) who put a hold on my account that the matter has been resolved. I sent proof and everything to show this. The lady said she will communicate with the external bank to verify THAT SAME DAY. A week went by, PEARL MOROKANE still hadn’t contacted the external bank nor lifted the block. She sent an email saying “I have not recieved any communication from the external bank” the lady claimed she’d contact them a week prior! Till today nothing. She replies to my emails when she feels like it and never answers calls.

Can someone please reach out to PEARL MOROKANE and tell her to lift the block! This is highly frustrating and bad for my business. I am disgusted in this lady to be honest