Payshap payment missing that never reflected

I would to share my frustration, on the 16th of May 25 I made a pash transaction from fnb aspire to my capitec .the money never reflected on my capitec . On the 17th I started an escalation to report a missing payment up until now calling daily its escalation after escalation. On Friday the 6th of June I was told to wait for 2hours then the money will be reversed back until now nothing has come . I lodged a complaint on the website and app no help . Their consultants seem to be clueless. I was told that the eft department is investigating the missing until now no response . I have lost so much airtime calling them everyday being told lies . I need my money back asap@fnb . How can money just disappear. The accounts department they are np helpful they have made me hold for than 30minutes maximum and the call will cut off and no ine has the decency to call me back .