RM
Rele M
1 reviews | Active since Jun 2020
03 Jan 2025, 05:44
Payshap Payment Missing
Today is the 2nd of January, the Payshap payment made on the 29th of December has not cleared into the recipient account
I received feedback that payment cleared into a Standard Bank account however when I responded to dispute this b/c the Payshap ID is linked to Nedbank (why did it clear into the wrong bank?) I even asked for details of this Standard Bank account so I can go dispute with Standard Bank
I have received no feedback.
I sent a follow yesterday & still no feedback.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
03 Jan 2025, 08:44Good Day Ms Rele Mohale
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply03 Jan 2025, 08:44
Official
Good Day Ms Rele Mohale
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
RM
Rele M's updateReviewer Update
04 Jan 2025, 03:15This is infuriating.
I sent you a screenshot of from the Nedbank account showing the details of the Payshap ID.
How then is it linked to Standard Bank account?
This is infuriating b/c you even selective in what you want to respond too.
1. I am disputing the bank it cleared into, I sent proof of the bank the payshap ID is linked too2. I asked for details of this standard account so I can take it up with standard directly.
Instead you copied and pasted the previous response.
I want to know the details , how can a Payshap ID linked to Nedbank clear into a Standard Bank account that you can’t even confirm the details of the account.
The same payshap ID was used from-my ABSA account and it clears successfully into the correct bank , why did the same not happen with FNB?
I sent you a screenshot of from the Nedbank account showing the details of the Payshap ID.
How then is it linked to Standard Bank account?
This is infuriating b/c you even selective in what you want to respond too.
1. I am disputing the bank it cleared into, I sent proof of the bank the payshap ID is linked too2. I asked for details of this standard account so I can take it up with standard directly.
Instead you copied and pasted the previous response.
I want to know the details , how can a Payshap ID linked to Nedbank clear into a Standard Bank account that you can’t even confirm the details of the account.
The same payshap ID was used from-my ABSA account and it clears successfully into the correct bank , why did the same not happen with FNB?
RM
Rele M's update04 Jan 2025, 03:15
Reviewer Update
This is infuriating.
I sent you a screenshot of from the Nedbank account showing the details of the Payshap ID.
How then is it linked to Standard Bank account?
This is infuriating b/c you even selective in what you want to respond too.
1. I am disputing the bank it cleared into, I sent proof of the bank the payshap ID is linked too2. I asked for details of this standard account so I can take it up with standard directly.
Instead you copied and pasted the previous response.
I want to know the details , how can a Payshap ID linked to Nedbank clear into a Standard Bank account that you can’t even confirm the details of the account.
The same payshap ID was used from-my ABSA account and it clears successfully into the correct bank , why did the same not happen with FNB?
I sent you a screenshot of from the Nedbank account showing the details of the Payshap ID.
How then is it linked to Standard Bank account?
This is infuriating b/c you even selective in what you want to respond too.
1. I am disputing the bank it cleared into, I sent proof of the bank the payshap ID is linked too2. I asked for details of this standard account so I can take it up with standard directly.
Instead you copied and pasted the previous response.
I want to know the details , how can a Payshap ID linked to Nedbank clear into a Standard Bank account that you can’t even confirm the details of the account.
The same payshap ID was used from-my ABSA account and it clears successfully into the correct bank , why did the same not happen with FNB?