Payshap missing payment

Fnb I reported a missing payshap payment from my aspire on the 17th of May and transaction day was the 16th of May , until now the money has not been allocated back in my account . Their consultants take my information everyday and promise to get back to me nothing . R800 is a lot of money to get missing and what puzzles me is on the 15th of May the same thing happened In the same account and I called I was assisted by Thabiso who attended the matter and escalated within 30 min I received a call and the money was reserved. I am tired of false promise and eft department email I want my money back that's all fnb . There's no way a payment can just go awol