PayShap Failed – R500 Gone Since 31 July! I Want My Money Back Now!

I made a R500 PayShap payment from my FNB account to a Capitec account on Thursday, 31 July 2025. The transaction FAILED, but the R500 was deducted from my account and has still not been refunded.

I called FNB immediately and was told I must wait 2 to 4 working days for the money to reflect. Why? This was an instant payment method — so how does it fail instantly, but take days to reverse?

This is completely unacceptable and feels like daylight *******. I want my R500 back NOW — not “within a few days,” not “when it suits FNB,” but immediately.

This delay is affecting me financially. Your system failed, yet I’m the one being penalised.

Sort this out immediately!