PayPal Withdrawal to FNB

Hello sir/madam Good afternoon, I’m writing this letter to complain about a pending transaction from my PayPal to FNB on the 1st of August, 2025 Amount ($3,570.08). I made a withdrawal from my PayPal to my FNB account, but I didn’t get the money in my FNB, I tried to call FNB customer care on Friday and they said “The transaction is pending and they will escalate the matter so they can release the funds between 24 to 48hrs”. Then I called again today Monday 4th August, 2025 and they repeated the same statement that “The transaction is pending and they will escalate the matter so they can release the funds between 24 to 48hrs that they will send me an email once it has been escalated” till now I haven’t received the email they said I will get once is escalated and also I still haven’t received the said amount in my FNB account.

THIS IS THE 3RD BUSINESS WORKING DAY, I STILL HAVEN'T RECEIVED A SOLUTION SINCE LAST WEEK FRIDAY WHY MY TRANSACTION IS PENDING AND YET TO RELEASE FUNDS