PayPal transfer to FNB still pending

I also made the biggest mistake of my life when I too asked a friend to deposit money into my Paypal account that is managed by FNB South Africa.

I spent hours on the phone with Paypal and FNB (conference call) just linking the two accounts. Then I did a walk-through with FNB on transferring the money into my FNB account from PayPal. The process seemed relatively straight forward, until the the transaction in my FNB forex account says pending - for just about a week now. The funds are gone out of my PayPal account...with pending in FNB. No communication, no idea whats going on. No support. I just left Standard bank because of their lack of support. With FNB, you are to do everything online apparently, but don't expect any support and make it the most complicated process in the world...and then to top it all...whatever you do...do not under any circumstances communicate with the client. Is it suppose to take that long? Do I need to do anything else? Why am I waiting and why is it still pending? Anybody at FNB - please just provide some basic insight and communication here...please.