PayPal Services - over two weeks and still nowhere!

After good service from FNB a few years ago, I have no idea what happened. I only use FNB for PayPal services. Recently, I wanted to do a pay out via FNB, and it has been an extremely painful experience. First, I get a notification that my account has been inactive and I have to reactiviate it. Why would you make an account go inactive if it's only used for PayPal?? I could not get it reactivated because you have to do that with an FNB card - WHICH I OBVIOUSLY DON'T HAVE. I sent two seperate queries, which was only responded to many days later. My account was then deleted and I was told to make a new account, which I did. Next thing, there's an error trying to access PayPal services. I mail the consultant, who tells me I must first have my documents FICA'd - this info being NOWHERE on the online landing page, it noted I had no documents outstanding. I send through the documents two days ago. Today I try again to access PayPal services...still an issue. I call FNB - system offline, please call us later. This has now been over two weeks of just trying to get a PayPal payment done!! Really frustrating and not a good look for FNB.