NK
Nikki K

1 reviews | Active since Jun 2015

22 Aug 2018, 10:40

PayPal Services

I have been trying to get through to the PayPal services customer care line and the call just goes silent. Not sure if there is something wrong with the lines but i need somebody to call me back! I withdrew funds on Friday (i know it takes 5-8 business days) but when i went to check this morning it doesnt even show the transaction. I need to know if this is being processed as i cant tell because my history says no results which there should be a few displayed already. Please can somebody call me back TODAY!

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Aug 2018, 11:12
Official

Good day Nikki,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Pay Pal who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply22 Aug 2018, 11:15
Official

Good Day Nikki,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

NK
Nikki K's update22 Aug 2018, 11:24
Reviewer Update
I eventually got through to someone. Please could you close this complaint. Thanks