RM
Rogan M

1 reviews | Active since Jan 2014

07 Dec 2016, 07:51

PayPal Services

<p>FNB PayPal services are pathetic. I have logged three customer complaints regarding the lack of service. We went to the Somerset West branch 3 weeks ago with all business documents to have the account FICA registered for FNB Bank. 3 Weeks later they have still not registered the account. This means that I cannot link it to our Pay Pal. I have called FNB and spent over 2 hours on the phone either trying to get through or talking to consultants with no resolution. Please STandard Bank or any pother bank take over the PayPal service as FNB dont have a clue how to service this aspect of business. I expect a full set of refunds on the commision charged already. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Dec 2016, 08:13
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: hellopetercomplaints@