PayPal refunds to FNB credit card failure.

Be warned about PayPal refunds to FNB. I cannot resolve a refund matter from PayPal to FNB Credit card. Been busy for nearly 3 months . FNB sends me from Department to Department, many long calls, and eventually they send me back back to PayPal. I sent all documentation to *** twice after all calls, responding they will get back, still waiting .