PayPal issues two weeks later

I made a payment into my PayPal account on the 3rd of December from my Personal Account at FNB, and on the 4th of December, I refunded that payment in reversed it.

It is the 18th of December and I still have not seen the money reflected in my account.

I have called the PayPal number three times, and have held the line for five, six, seven minutes, only to be disconnected. I have emailed the PayPal service center email address three times and have had *no* reply. I have been to two FNB branches to ask for help. The first branch told me to contact the Forex department because the consultant there believed that the PayPal service center was no longer working. I phoned the number that I was given (***) and held on the line for 20 minutes before giving up and ending the call. When I went into the Cresta branch, I was helped by an incredible member of staff there (well done!) but he explained that the only way I could resolve this was to call PayPal or the 0800 number again. We called the number and again held on the line for 15 minutes. We ended the call and tried again, only to hold on for 12 minutes before giving up.

it is unacceptable that there is nobody to speak to about this and that I cannot get any information about my refund, two weeks later.