Paypal Account

I have been trying to get hold of FNB to re-activate the paypal account my mom had with them but which they deactivated without notice or reason. Tried to phone as this is in my moms name and she does not hear so well, was trying to help only to get told they cannot do it on someone else behalf even though she is my mom could not give me a better solution to solving this problem. Then tried to email no response no notification my email is received. Why is FNB the only bank that can do paypal transactions? This is beyond a joke with banks and getting back to people with inquiries such poor communication.