PayPal account activation

I've been trying to activate a Paypal account at FNB since beginning of September, but have been failing. I contact the PayPal department and got a response from Zanele Mahlaba (which was the last communication from them) on the the 14/09/2023, on how to activate it. I tried again, but found out the number under my FNB profile and couldn't receive my OTP. I sent an email communicating this to the PayPal department and to date I'm still waiting for assistance to change my cellphone number under my profile, so I can activate a Paypal account. I thought FNB as a leading bank would've upped its game by now, but sadly not.