1 reviews | Active since Sept 2014
PayPal
Hi, was just on the phone with one of your consultant and she actually said she doesn't know how to help and she proceeded to put me on hold for 3 mins. Came and she still didn't know how to help me.<br> <br> I want to buy a couple of t-shirts and caps on a website and they offer to pay for the shipping and customs duties. Simple transaction... right! Now when I wanna top up my PayPal, she actually said I have to register with SARS and I need custom numbers. The options I choose want information I don't have like Client Customer Number, Tax Number (unless they want mine), Vat Number, Invoice/MRN Number. I don't know about any of those numbers. The have to pass through customs that I get from there to me I don't know if its by courier or post office and I don't have post office box. This is my 1st time trying to buy online goods... and I thought it would be simple. Its five items and they are on sale, I need your help. And I don't get why I have to register with SARS for a few clothing items and when they are even gonna pass through customs anyway. There must be a simple option.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to PayPal who will provide you with feedback.
The reference number is 740858.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to PayPal who will provide you with feedback.
The reference number is 740858.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
