KZ
Kamogelo Z

1 reviews | Active since Apr 2024

10 Apr 2024, 03:08

Payments on FNB App

I have been trying to make a payment to my MTN Account using a simple reference (e.g. ABC123) but the FNB App keeps on giving me an error message "The Own and/or Recipient transaction references are incorrect" how is that possible? The FNB App doesn't even have tooltips to assist or guide you on which characters (if any) are not applicable.

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Replies (1)
KZ
Kamogelo Z's update17 Apr 2024, 13:01
Reviewer Update
I was contacted by an FNB consultant that told me that MTN should give me another reference number. Can your system (FNB app) not take a take a simple ABC123 reference number? Come on