1 reviews | Active since Oct 2013
Payments
On Friday28 August 2015 I went to the Total Constantia Petrol station to fill up my car. The bill came to R300.00. I used my card to pay for the bill, once they swiped my card money was deducted from my account but the receipt showed that the payment had declined. I immediately called the bank who confirmed that money was indeed deducted on my account but promised that the money will clear into Total's account once they Banked their money. I gave the Petrol station Manager my number so as he was harassing me to pay him again and I refused to pay twice. Its a week later and that payment is still pending, neither I nor Total have the money and I am being harassed by the Petrol Station Manager. <br> <br> This is not the first time this has happened to me and I am sick of it. When I call the bank they say I must now fill in a debit reversal form and it will take two to three weeks to reverse the money. Why do I have to go through all this admin just to pay for petrol, FNB I am not on your payroll, so please do not make me do your job. Fix your ****** system. I am beyond appalled.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 754978.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 754978.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
