Payment to supplier not reflecting, but money is out of account.

On 17 December 2025, I made a payment to a supplier. The funds were debited from my account, as confirmed by my bank statement, but the supplier did not receive the payment. When I followed up regarding delivery of my goods, the supplier informed me that no payment had been received.

When I attempted to provide proof of payment, the transaction history reflected the status “Recipient Not Paid”, despite the debit from my account. I lodged a query on 9 January 2026, but no resolution has been provided to date.

This issue appears to be linked to the PayShap and immediate clearance facility, as proof of payment does not reflect on my account for multiple immediate clearance transactions. This raises serious concerns about the reliability of the system and the potential for misuse.

I urge the responsible parties to investigate this matter promptly and ensure that the system functions transparently and securely.