ZM
Zanele M
1 reviews | Active since Oct 2021
26 May 2025, 08:12
Payment to closed account
I made a payment R850 on the 20th of May 2025 to a closed capitec account, I spoke to an fnb consultant via secure chat and she said the money will be reversed back into my account within 3-5 working days, the days have passed and nothing has happened. I then followed up with another consultant who was rude and told me something different, she told me to complete a form and I asked why because I was advised that it will bounce back, why should I be charged for the reversal?? Please assist with this request as I have been asking for assistance and nothing has happened.
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Replies (3)ZM
Zanele M's updateReviewer Update
30 May 2025, 10:08Good morning. 2 weeks later and still no refund. I’ve followed up with secure chat and I’ was transferred from department to department with no assistance. Please provide feedback regarding this.
ZM
Zanele M's update30 May 2025, 10:08
Reviewer Update
Good morning. 2 weeks later and still no refund. I’ve followed up with secure chat and I’ was transferred from department to department with no assistance. Please provide feedback regarding this.
ZM
Zanele M's updateReviewer Update
02 Jun 2025, 06:59***NF Still no feedback or refund from
Fnb. When I call I’m being transferred from department to department. Turn around time has passed and still I’m not winning, no one is prioritising my query i don’t know who to contact anymore. 3 weeks later n my query is not resolved
Fnb. When I call I’m being transferred from department to department. Turn around time has passed and still I’m not winning, no one is prioritising my query i don’t know who to contact anymore. 3 weeks later n my query is not resolved
ZM
Zanele M's update02 Jun 2025, 06:59
Reviewer Update
***NF Still no feedback or refund from
Fnb. When I call I’m being transferred from department to department. Turn around time has passed and still I’m not winning, no one is prioritising my query i don’t know who to contact anymore. 3 weeks later n my query is not resolved
Fnb. When I call I’m being transferred from department to department. Turn around time has passed and still I’m not winning, no one is prioritising my query i don’t know who to contact anymore. 3 weeks later n my query is not resolved
ZM
Zanele M's updateReviewer Update
03 Jun 2025, 13:10I’m writing this again out of frustration because I haven’t received any feedback from fnb regarding the payment I made to a closed capitec account on the 20th of May 2025 for amount of R850. A complaint was logged for me on the 26th of May and was told feedback will be given to me within 5 days, it’s now day 6, no feedback from fnb and the money is still not reversed in my account. Instead I’m the one calling and chatting to your consultants who transfer me from department to department with no assistance. What exactly is happening? I went to capitec and they told me the money is with fnb suspense account, and fnb must assist with the reversal. The turn around time for this has passed, I’ve waited 2 weeks and I haven’t received any help. Please assist and escalate this matter, I cannot wait another week without knowing what’s happening!!! Fnb used to be helpful, now a person has to beg and beg for assistance as if I’m done a favour, I have to come on this platform for something that could have been solved a long time ago.
ZM
Zanele M's update03 Jun 2025, 13:10
Reviewer Update
I’m writing this again out of frustration because I haven’t received any feedback from fnb regarding the payment I made to a closed capitec account on the 20th of May 2025 for amount of R850. A complaint was logged for me on the 26th of May and was told feedback will be given to me within 5 days, it’s now day 6, no feedback from fnb and the money is still not reversed in my account. Instead I’m the one calling and chatting to your consultants who transfer me from department to department with no assistance. What exactly is happening? I went to capitec and they told me the money is with fnb suspense account, and fnb must assist with the reversal. The turn around time for this has passed, I’ve waited 2 weeks and I haven’t received any help. Please assist and escalate this matter, I cannot wait another week without knowing what’s happening!!! Fnb used to be helpful, now a person has to beg and beg for assistance as if I’m done a favour, I have to come on this platform for something that could have been solved a long time ago.