Payment to another FNB account not released

<p>I had a payment that had to reflect in a suppliers account by 13:00 today, so I made payment yesterday afternoon before 18:00. This morning supplier confirmed that the money has not been received and they are also a FNB client. I phoned FNB and they said it was softlocked becuase thought it was a *****elent transaction but after my instruction they said it will be released within an hour. that was 9:30 this morning,I phoned again at 12:15 as the money still did not reflect and they escalated it again. Phoned again at 13:15 as money is still not reflecting and they are just escalating it again, ref number Rr ********** 2135.</p> <p> </p> <p>This is terrible service, as when I call the contact centre I am on hold for 20-30 mins before someone answers, we also have a private banker and their response is just that they can't help us will get someone to call me back, this is now 2 hours later already.</p> <p> </p> <p>Service from FNB/RMB bank is terrible</p>