1 reviews | Active since Dec 2013
Payment stuck in Auth after vendor declined. No Help from FNB
<p>I made an online payment more than 2 weeks ago, which was declined by the vendor due to a authentication issue, yet the money remains under "Pending" on my account. I have contacted FNB so many times and everyone keeps asking me to fill in a form and send to creditcardAuth email which I have done so many times and no one ever responds. Worst experience I have ever ever had at FNB!! Outragious how they treat a clinet! </p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 963277.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 963277.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Wow super fast resolution time once I contacted the right people! Thank you so very much!
Wow super fast resolution time once I contacted the right people! Thank you so very much!