1 reviews | Active since Jan 2017
Payment reversal taking forever
<p>I am very annoyed by fnb,i did a transfer from one fnb account(youth) to another(cheque) on my profile,but for some weird reason it did not reflect immediately on that day.I only realised when my card declined when trying to pay.I checked my notifications and it said the R1505 i just swiped was reserved but the slip i got said declined.I went to the bank (The Glen)to try and fix this to this day and the lady said the money will come back to my account but to this day the money is still not there.I am so angry as I need that money asap.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)