LM
Lerato M
1 reviews | Active since Nov 2015
29 Dec 2020, 13:10
Payment reversal
Its weeks since iv requested assisted from FnB. Iv been to the branch and i was told that I have to call the call centre to be assisted with a payment reversal. Last week I went back to the bank with forms that were sent via email to fill in and send back to them by the call centre. I was assisted by Hasinah Sebediela which was phenomenal and assisted to even call the call centre again to get clarify on how to fill the documents because I didn't have the account number of the company that debited me. Money was debited on my account on for an agreement that I had cancelled already months back. I was told that the debit doesn't reflect as a debit order but as a payment iv requested for assisted and I'm still waiting the for these funds as I need to pay school fees and pay stationary for my child but they taking too long to be assisted. The last person that helped at the call center last week monday was Firrose Willams and still waiting.
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Replies (4)LM
Lerato M's updateReviewer Update
31 Dec 2020, 02:46It's been too long that iv been waiting to be assisted. I was told someone will contact me and still I wait for my revesal and to be contated like promised to assisted. What's taking so long? This is absolutely not fair that one could rely on FNB to assist them and get the help they need and be taken serious.
LM
Lerato M's update31 Dec 2020, 02:46
Reviewer Update
It's been too long that iv been waiting to be assisted. I was told someone will contact me and still I wait for my revesal and to be contated like promised to assisted. What's taking so long? This is absolutely not fair that one could rely on FNB to assist them and get the help they need and be taken serious.
LM
Lerato M's updateReviewer Update
01 Jan 2021, 08:15Fnb doesn't take their clients serious. This whole process of complaining and being told they'll get back to me is taking too long while my life stops. Why make turn around times they can't keep. Having to go to the bank and waiting on endless long que while being heavily preganant is absurd. I've been going back and forth requesting for assistance,being sent wrong forms and taken from pillar to post with no assistance. There's nothing urgent to them I can't keep going up and down to the branches in my condition and the call centers are also not doing me any justice. Clearly this fnb wants me to give birth in their ques before they could help me!
LM
Lerato M's update01 Jan 2021, 08:15
Reviewer Update
Fnb doesn't take their clients serious. This whole process of complaining and being told they'll get back to me is taking too long while my life stops. Why make turn around times they can't keep. Having to go to the bank and waiting on endless long que while being heavily preganant is absurd. I've been going back and forth requesting for assistance,being sent wrong forms and taken from pillar to post with no assistance. There's nothing urgent to them I can't keep going up and down to the branches in my condition and the call centers are also not doing me any justice. Clearly this fnb wants me to give birth in their ques before they could help me!
LM
Lerato M's updateReviewer Update
05 Jan 2021, 07:51It's now going to a full month since I've requested assisted from Fnb and still no response,call,email of when they going to help me nothing all I got was reference numbers the 1st one was ***NF and the second one was ***NF. Last time I called Ferros Willams promised I will be called and given feedback in atleast 3-5days but it's been over a week now. Fnb be doesn't take their clients serious regardless of what condition or situation they are in. I have to buy a child's stationary and uniform,I am highly pregnant and these things have to be done before she goes back to school or I even give birth. There's no sense of emergency with FNB and they don't support their clients. Once this is done I want to close this ****** account because it's not bringing me any good of anything what's so ever.
LM
Lerato M's update05 Jan 2021, 07:51
Reviewer Update
It's now going to a full month since I've requested assisted from Fnb and still no response,call,email of when they going to help me nothing all I got was reference numbers the 1st one was ***NF and the second one was ***NF. Last time I called Ferros Willams promised I will be called and given feedback in atleast 3-5days but it's been over a week now. Fnb be doesn't take their clients serious regardless of what condition or situation they are in. I have to buy a child's stationary and uniform,I am highly pregnant and these things have to be done before she goes back to school or I even give birth. There's no sense of emergency with FNB and they don't support their clients. Once this is done I want to close this ****** account because it's not bringing me any good of anything what's so ever.
LM
Lerato M's updateReviewer Update
08 Jan 2021, 09:06It's another week gone and still no assistance provided or who is provided with better assistance in this bank? Other people are more special then others while we take forever to be assisted!
LM
Lerato M's update08 Jan 2021, 09:06
Reviewer Update
It's another week gone and still no assistance provided or who is provided with better assistance in this bank? Other people are more special then others while we take forever to be assisted!