Payment reversal.

Hello Peter - I have now resorted to publish my dis-satisfaction with the way FNB are handling my complaint/query.

I made a payment of R8000.00 to a contruction company who banks with African Bank. The recipient insisted that the payment is not showing on his account - he even sent me his stamped banl statement with all the transactions of the 8th - also i could not locate the payment. FNB contacted African Bank which aknowledged that there was a payment made by me to this particular account, I then requested for a reversal (We are talking 8 grands - some people are not even earning that on a monthly basis).

FNB then came to me only yesterday saying they can't reverse the funds and the recipient account has no money in it - my worry is African Bank acknoledged receipt of the funds - why now they can't reverse it - if the account has no funds it has to go into minus I need my money back. Why entrust your hard earned money with a bank that does not care about you? I think the "How can we help you" must change to "how can we frustrate you" - on the same note I even requested that once this is resolved they must close my account. I don't trust banking with them anymore.

I can lose R8000.00 just like that.

Also their *** - does not respond on time with the reference number I had to keep on re-sending the attachement for days before I could receive auto response.