Payment reversal

Last week Tuesday 21/01/20 I called FNB to update my banking details on my funeral policy I spoke to a gentleman (I forgot his name) I told him I've got a life cover that I want to cancel as well, he told me that my last payments was August 2019 and it last 4 months after that it will lapse of which mine has already lapsed

With that information I was happy until Sunday 26/01/20 when I got a mess of R1713 that been deducted on my account ref Fnblife Fli17wc70.

I called yesterday 27/01/20 to query this , no one assisted me instead I was getting excuses Simon from ***(1) promised to get back to me till now I am waiting for his call , Tebogo on the other side is pushing me away to tracing department for them to trace the call I than spoke to Shivaan who managed to trace the call but than she said the guy I spoke to deals with funeral cover not life cover so he only assisted me with funeral cover by updating my banking details as per Shivan he was supposed to transfer me to Life cover department of which he didn’t THAT IS NOT MY FAULT I don’t know how you guys operate the fact that he failed to do his job got nothing to do with me My monthly installment was R167.57 but than FNB took R1713.52 I last paid in August 2019 why cause if u add R167.57 *5 it will give you R850 I am still waiting for the feedback/ my money still not on my account Today I spoke to Ronal she said Simon is waiting for the call from the tracers ,how long do I have to wait? Or is it because I am black that is why you treating me like this ,I am sure if I was white I was gonna get the best service and you were going to reverse the money the very same day I called. Today is day 3. I will fight this, I will do whatever it takes to get my money back if I have to go to the media, hellopeter,tv channel 157 and expose you I will soon you will talk to my lawyer . This is not my fault that your agent is *********** .