Payment Reversal

I mistakenly made a payment of R4100 to a wrong recipient. I immediately called the call centre and was told to fill a form. I immediately did and sent it back. Did a follow up with chat secure where it took more than 2 hours to speak to an agent. She tells me in every message that it would take 10 days to reverse a payment that was not immediate.

While I acknowledge my mistake, it is unfair to wait an entire day to be told a reversal takes 10 days.