1 reviews | Active since Aug 2015
Payment Relief Application.
I am a FNB customer most around 10 years now. I have been retrenched in February 2020, just before Covid-19.
I have app**** several times for payment relief, I followed the instruction to use the mobile app, submitted the required documents without any feedback. I further went into a brand early June to be assisted. The branch manager phoned the credit department and it was confirmed that I qualify for payment relief on my personal loan, overdraft and credit card as I am paying my credit life account every month.
THe person at the credit department siad I mut emial my retrenchemnet letter etc to the emial adress that he provided me with. I have done that and still haven't received any feedback 7 weeks later.
I also have accounts with ABSA and I had no problem to obtain payment relief.
It is really pathetic that a company such as FNB treat their customers like this.
I am still without any income and my problem still continue.
This is now 4 months later I stil have not been contacted.
A Covid19 relief account has been registered to my name. Where I owe FNB a lot of money now.
I still wat to understand why do I have protection on my credit card, overdraft and personal lone for payment waiver due to loss of income (retrenched) that is essentially not related to COVID19.
Please clarify this more me. According to FNB credit department I quality for the payment waiver as I pay credit life each month.
This is now 4 months later I stil have not been contacted.
A Covid19 relief account has been registered to my name. Where I owe FNB a lot of money now.
I still wat to understand why do I have protection on my credit card, overdraft and personal lone for payment waiver due to loss of income (retrenched) that is essentially not related to COVID19.
Please clarify this more me. According to FNB credit department I quality for the payment waiver as I pay credit life each month.