Payment holiday and Debit order dispute

It is really bad and sad to get through to customer care at this Bank. I spent a lot of money trying to get through on three occasions with no luck, I’ve sent two emails exactly 2 weeks ago and still no response. I mean this is nonsense, I can’t even reverse debits on my account this is bull****. We are in crisis of not getting full salaries and here with this bank, it’s difficult to get response on PAYMENT HOLIDAY that they been promising in March - now it is May.

After this lockdown, I’m moving my salary to Capitec Bank - closing account with them.