Payment holiday absolute fail !

I app**** for a payment holiday on my car as I am only receiving a 50% salary at the moment . I app**** for this in May already . Come end of May my my car payment went off . I was told by my private banker it was because I didn’t fill in the paperwork on time . Which I didn’t receive To begin with as it was actually sent to the incorrect email address . I filled in the paperwork signed it and sent it the the Coleserve email address and to my private banker . It was acknowledged by my private banker as received . On Friday 27 June my car payment went off after being told that my all was in order and that I should not expect the payment to go off at the end of June . What has happened to FNB and it’s service ? It’s like the bank has lost the plot and service gone out of the door . After emailing my private banker and Westbank private finance today I am yet to see a reply ! I am beyond fed up and will be seriously thinking of moving my banking to a bank that wants my business and gives me the service I deserve ! FNB has failed me on more than one occasion during this stressful time . It’s not the best bank it’s in fact the worst bank out there !