Payment gone wrong

<p>On 13/06/2017 I purchased an airline ticket online using my debit card. The payment went wrong and the merchant is adamant they did not receive the payment. I immediately contacted FNB and notified them of the problem. At first the repsonse was that they are a third party and that I will have to wait 3 to 5 days for the payment to be reversed - do not understand this as the merchant did not receive the money. </p> <p> </p> <p>I completed all forms, the merchant confrimed to them that the payment was not received now my dispute was rejected without explination - I was notified via sms and I have to restart the process. </p> <p> </p> <p>My mother is ill and in ICU. I need to get to Cape Town ugently and my Bank couldn't care less. I have not other funds available to purchase another ticket. I am a premier customer and cannot get this problem resolved within an appropriate time frame. What do I need to do to get my bank to care?</p> <p> </p> <p>FNB - How may we NOT help you?</p>