Payment done into FNB account through ARN Number not received

Item: FNB (First National Bank)
Rating: 1
Author: Khanyi M

Hello FNB,

We have a situation where payment was made to my FNB account by an International broker,

We are unble to retrieve funds using ARN numbers.

I have been sent from pillar to post, and what is sad FNB staff seem not to have a clue what is ARN number... Can someone assist as too how on earth will one retrieve these funds, i am sure there has to be a way...

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

17 Sept 2019, 16:23

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply17 Sept 2019, 16:23

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***