Payment Distpute

on the 15 of October 2015 I made a an online payment of which failed and the reason for that was because of the fnb bank. I called fnb to ask what is happening because the payment was not successful however the money was deducted from my account and I was told to wait maybe it will reflect in after few hours. It did not reflect and for the past weeks I have been in contact with fnb without any help. I have filled in two dispute form already with no feedback at all. On the 2nd of November I went to fnb branch at Highveld mall and even today I am still waiting for feedback. Today I called them again to ask for feedback and no one could tell me what going on instead I was told to fill in a third dispute form.I need help,thank you<br> <br>