PAYMENT AND CARD LOST

i have a complaint with fnb . They never responded on my complaint i just received a message saying arrears are removed and that my account is okay . i missed paying my funeral policy with for two months , as my card was being used at the toll gates . the card was suppose to be cancelled , I am now behind with my payments . i was promised a call from an email that they have sent to me . i would like fnb to pay for the two months period for my funeral policy that i have with them that i missed . i would like compensation for this causing it is stressful . i can't afford to pay for three months when it was was they error . when card is cancelled should be cancelled why would thy let transitions to go through . not HAPPY AT ALL.