1 reviews | Active since Apr 2017

01 Apr 2017, 16:15

#PayMeBack

<p>I don't understand where my money has been going. R129 has been taken out of my account for a few months and when i call FNB, no one answers! All i ever get is that you're experiencing high call volumes then sit there waiting and listening to your music forever. I've just learned that i can reverse the debit order which i did today for the R129 taken out of my account today. But what about the rest of my money? Seriously, how does this even happen without my consent???</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2017, 09:37
Official

Good day Ms. SalmaRamantswana

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***