dD
deonwikus D

1 reviews | Active since Oct 2016

03 Oct 2016, 17:45

paying so much and had bad service paying for it FNB

<p><br />I went on Friday to Meyerton FNB, just for a 3 Month statement ... to my discomfort and short patience I sit Approximately 1 and a half hours for an open consultant to help me ..... it was just to give me the 8 black and white page and to put stamp .... Saturday when I saw on my account that they billed me R120.00 for the 8 page (white and black), which means they charged R15.00 per page. I think it is very poor .... I just wanted a bank statement .... not pay someone's monthly salary.<br />When I inquired the costs, they told me if I pulled the statements on their computers couldif done it it for free and they can also just put up my stamp .... When I explained him I can do it at home also print (they send it via e-mail, I do not work on public computers I feel safe in my own computer), or log on to my account and print .. No he said they MUST see that I print it infront of him .... here is some more people opinions</p> <p>https://www.facebook.com/groups/expose.group/permalink/ ********** ********** 9/?comment_id= ********** ********** 9&notif_t=group_comment&notif_id= ********** ********** 44 </p>

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Replies (2)
dD
deonwikus D's update03 Oct 2016, 18:01
Reviewer Update

https://www.facebook.com/groups/expose.group/permalink/ ********** ********** 9/?pnref=story

FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2016, 08:43
Official

Good Day Mr Jansen Van Vuuren,

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)