MP
Michelle P

1 reviews | Active since Mar 2009

26 Sept 2016, 18:13

paying platinum fees for gold account

<p>I have been paying platinum card fees at FNB with no real benefits or difference that I have seen. the only thing that even makes mention of this upgrade is the platinum card that I received. other than that I have not seen any difference. my banking online profile has been stating that I have a Gold Cheque account. so today I called to cancel that and be on the Gold account my online profile has stated. I think it only fair since you deem me a Gold cheque memeber then you review your fees that you have billed me all this time and change them to Gold account fees, its not as if your platinum account creates any financial benefit for me and quite frankly even in trying to purchase a car, there was no value added service by FNB though I am a client of yours. Perhaps you have too many clients and I see why people have slowly moved into other banking options. I didnt upgrade to platinum for a card for people to see when you still deem me a gold member and quite frankly its a waste of money. I would like my monies back, because now you also want to pro-rata three days when you only sent me my statement details on the 25th instead of the agreed 23rd. Yet when you need to bill your fees you bill them as you please. I would like a statement recon forthis account since it opened and i would like this matter to be taken furhter because this is ****************. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Sept 2016, 11:36
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)