RA
Rudi A

1 reviews | Active since Nov 2016

01 Nov 2016, 15:59

Paying penalties for ********** transaction

<p>A ******* paid a cheque into my bank account to the value of R10,800 for goods advertised online. The goods have NOT been released. </p> <p>But now that the ********** cheque has bounced, AFTER I reported the ********** transaction to FNB Fruad department (check your voice logs), last week, they penalized me with R150 fine because the cheque bounced!! Why do I get penalized????</p> <p> </p> <p>To make matters worse, even though the account had money in, before the payment was made, It's now R7500 in arears!!!! So the money I had is also gone. How is this protecting your client?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2016, 08:27
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)