Paying high bank fees for no service....

I am so tired of having to get to this point before FNB will actually assist me!

I am now waiting for the second time for over 20min with the hopes of getting in touch with someone to sort out my account, since emails don't get rep**** to! (Update...after 20min, I got thrown from one department to another, only to have the line put down on me. Then after another 10min call, I got ahold of someone-Lorraine, who ultimately says she can't help, she was lovely. But once again, not given the resources to assist)

I am currently applying for a home loan, which, funny enough, FNB declined me due to algorithms, after we both have been banking with FNB for years...

None the less, I closed my credit card in 2019 and I am still waiting for my paid up letter and letter of account closure.... After messages, emails and calls... Here I am! I have to get to the point of absolute frustration before MY bank of 26yrs fails to do a simple task.

I want a letter, I want this off my account! And I am tired of being tossed around FNB and using most of my minutes to get a simple task done! Reply to your emails, give your customers the correct platform to get their paid up letters for efficiently!