1 reviews | Active since Apr 2010
Paying for something not stated on the contract.
I am outraged by the fact that I was never informed that my Connect 1GB 1GB had the option of going into \out of bundle"and that I then am forced to pay for data that I was unaware I was using as I never requested. I only signed up for R65 p/m and that was the only amount I was willing to pay. You are giving people false info and when they receive a quote it doest't say TOTAL MONTHLY SUBSCRIPTION R140pm (excluding out of bundle charge that can be up to R5000 rand.) This out of bundle is never mentioned on the quote I was sent on email. But when everything is done online this info is not given over to the client effectively and now the client is being bul**** into something they are unaware of. And that this money will just be debited of your account without your knowledge is even worse.This is unacceptable and I feel like cancelling my FNB SIM and data deal immediately and going back to Vodacom. I am very upset by this hidden charges and only signed up for 1GB 1GB and when that is done I can recharge AT MY OWN DISCRETION when I want to. I didn't want to have a running account with FNB that I have to stress about every month. This issue has been going on since the 10 July."""
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.
The reference number is 734584.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.
The reference number is 734584.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
