HR
Heine R

1 reviews | Active since Oct 2017

25 Oct 2017, 10:35

Paying for premium service and receiving none

Charging exorbitant fees for private banking and receiving nothing to show for it. Private banker non responsive.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2017, 10:52
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)