PAYING FOR LAPTOP THAT I DONT EVEN HAVE

I BOUGHT A LAPTOP THROUGH FNB WHIC I REALISED LATR THAT THE LAPTOP DOES NOT HAVE THE D DRIVE AND I CALLED TO ENQUIRE AND THEY FETCHED IT TO HECK IF THE FAULT WAS FROM THEIR SIDE. I THE RCIVED A CALL BACK TO SAY THE LAPTOP THAT I BOUGHT DOES NOT COME UP WITH THE D DRIVE AND I REQUESTED TO CANCEL THE DEVICE I WAS THEN ADVISED OF THE CANCELATION FEE OF 10% BUT WHEN I RECEIVED THE INVOICE THE CANCELLATION FEE WAS 40%.I THEN COMAPLINED AND THE CALLED ME TO APOLOGISE AND EXPLAINE AND THEY OFFERED TO GIVE M BACK THE DEVICE .i WAS REQUEST TO PAY THE DELIVERY FEE WHIC I DID ON THE 22ND AND SENT A PROOF OF PAYMENT.WAS THEN SENT A CONFIRMATION EMAIL THAT IT WILL BE DELIVERED BUT TILL TODAY I HAVE RECEIVED MY LAPTOP AND I HAVE BEN SENDING EMAILS TO HLONGWANE DIDI AND CCD HER TEAM LEADER BUT NO ONE IS BOTHERING TO CALL ME BACK AND WHEN COURIER CALL ME ON THE 7TH I THEN ADVISED THEM THAT I WONT BE AVAILABLE ON THE 8TH AND THEY PROMISED TO MAKE ARRANGEMENTS FOR WEDNESDAY BUT TILL TODAY IM STILL WAITING AND NO ONE IS RESPONDING.I'M SO DISAPOINTED ON HOW FNB TREAT THEIR STAFF AND WHAT MORE TO THEIR CLIENTS