CD
Christine D

1 reviews | Active since Oct 2014

15 Jan 2016, 16:02

Paying for declined application

I opened a cheque account with FNB Eldoraigne. They said I qualified for a credit card with R16k limit. I didn't care because I don't need it. Next day they delivered the card to my house. I just put it in a safe place. The next day they called me and told me that they are cancelling the credit card because I didn't have a fixed income. I said fine, I just wanted the cheque account. Then began the harassment, I must pay annual card fees and interest....on a card that THEY cancelled. I emailed and emailed and emailed them precisely what I'm typing here. Nobody responded. I even went to the branch where I was told they can't help me.<br> Now I've been handed over to lawyers!!!! To pay for a card that FNB themselves cancelled. This is ridiculous! Over R300! <br> I opened the cheque account to link my PayPal account. That was all I wanted.<br> FNB - PLEASE COMMUNICATE WITH YOUR DEPARTMENTS! I will not pay for a card that YOU offered and that YOU cancelled within days. Tell your lawyers to stop bugging me. You are at fault. Please rectify ASAP<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jan 2016, 16:11
Official
Hello ChristineDuvena,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 849472.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)