Paying for contracts I never wanted

Item: FNB (First National Bank)
Rating: 2
Author: Adel K

Good day all,<br> <br> About 2 years ago I was contacted by FNB (whom I bank with), to offer me an easy solution to using so much airtime per month. I was misled by the person calling from FNB thinking I would be paying a small amount monthly for extra airtime on MY Vodacom number only to find out that for almost 2 years I have been paying for a Cell C contract that I never wanted. FNB told me they would send me a \free"cellphone and Sim card"

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Replies (1)

FNB (First National Bank)'s replyOfficial

04 Nov 2015, 13:36

Hello adelkuhnert,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.

The reference number is 805411.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply04 Nov 2015, 13:36

Official