DvdS
Duane van der Sandt
1 reviews | Active since Aug 2015
17 Aug 2015, 22:30
Paying for a service that cannot be delivered
I was originally subscribed with FNB Connect on an uncapped 2Mbps ADSL service. I decided to upgrade the service to a 4Mbps uncapped ADSL service.<br> I never got even close to the accepted download speeds on this subscription.<br> <br> After reporting this to my ISP, it has been a back and forth struggle between Telkom and FNB Connect to try and pinpoint where the issue is.<br> <br> Long story short
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FNB (First National Bank)'s replyOfficial
18 Aug 2015, 07:53Hello DuanevdSandt,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 742551.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 742551.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply18 Aug 2015, 07:53
Official
Hello DuanevdSandt,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 742551.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 742551.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)