Paying for a replacement card swallowed by the FNB machine????

I inserted a card in the machine in order to make a deposit. While waiting for options the machine just shutdown and restarted, I waited for my card and it didn't come back. It just went to start screen. I phoned FNB to report the issue and the lady (Nyiko)and she told me the card has been canceled and ordered a new one for me, nothing was mentioned about payment. After a few days I received a notification to collect my card and I did collect it at a Pinetown Branch. Today I am checking my statement and they had me pay R90 for replacement card. Why did I pay for the card replacement when their machine swallowed my card. My account is less than 5 months old and already I'm not happy about their services.