Paying for a broken phone/ replaced phone

<p>I ordered a Sony M5 through FNB Smart Devices. It was faulty, switched off automatically. I went online and discovered it was a world wide Sony M5 problem and even some M4 game the same problem. </p> <p> </p> <p>I phoned in and was sent a new handset, still a M5. I got the phone even before the old one was picked up. The new handset gave the same problem. I called that in again and eventually the one phone was picked up and then the other.</p> <p> </p> <p>I CANCELLED the phone, now believing there are no good M5's in their possesion. I went with an LG G4 instead, a bit more money but very happy with the phone.</p> <p> </p> <p>___this is where it goes crazy again___</p> <p>I got billed the R319 for the phone last month, I got angry and phoned in demanding to speak to a manager. I do not usually lose my temper and I regret not being nice to the agent that answered me with the by the book answer but my case was different. </p> <p> </p> <p>I spoke to his manager and got told that by end of day I will get a reply and a call from them. I got nothing. I woke up this morning and got a notification of another R319 being deducted by FNB. </p> <p> </p> <p>Two payments for a phone I don't have. </p> <p> </p> <p>The explaination I got last time was that they are checking what the damage was to the phone and if I have caused, some check (they have a name for it). My problem with this is that the phone is discontinued because of this problem and they sent me a second one without any problems or even doing this same check. Why am I still paying for it. </p> <p> </p> <p>They should actually be paying me extra, my two payments of R319 and the over 4GB I spent updating/installing my apps on the phones and also the deliveries carting up and down these faulty phones. </p> <p> </p> <p>I am fed up with the bad service and the lack of communication between FNB and their Smart Device provider, even the deliveries they used for this gave a problem too.</p> <p> </p> <p>I bet if I search I will find others with the same problem.</p>