Paying ******ionate Fees on a Service FNB Fails to Deliver On

I upgraded to a private clients account about 2 years ago in order to make use of the private banker facility. I was assigned a banker, Xolani Magubane. I have emailed him numerous times in the last 3 months and attempted calling him to no avail. My previous communications with him has been very unsatisfactory. I am paying ******ionate fees for a service I am not receiving. I attempted to rectify the matter by phoning FNB three days ago to request a new private banker to be assigned to me. The banker with whom I spoke promised to submit the request and get back to me with further info. I have yet to receive even so much as an email or SMS.

This is **************** to make your clients pay these huge fees for services you do not deliver on. Please can someone rectify this and have an excellent and reliable banker assigned to me?