1 reviews | Active since Nov 2016
Payback the money
<p>On the 25th of October around 12h00 I tried to withdraw R500 from an FNB ATM in Rustenburg, ATM ********** 0.The machine ran out of cash and the amount I attempted to withdraw did not come out but it has gone off my account. I immediately phoned your call centre and I spoke to Kholofelo ref no: RK ********** 0243 and she advised me to go to a branch or complete a refund form which she sent to me. I went to my branch in Centurion mall at reds on the 29th of October to log the dispute and I was advised it will take 2 to 3 days to have my money refunded. Today onthe 08th of November I have received an email from Kagiso Molefe, Service Consultant advising me to call business department.Can I have this sorted.Ref no: SD ********** </p> <p> </p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
This is nonsense. I went to the branch for god's sake. I gave them my ID and they also did the thump verification.
Dear Wisani Khosa,
Thank you for your request.
Our security protocols and the implementation of the "The Protection of Personal Information Act (POPI)" means that all clients requesting information need to be authenticated in order to request information on Business accounts. Hence we do not action any requests received via email for any transactional information or account maintenance on the accounts. Please note only mandated persons will be assisted after authentication has been completed successfully.
In order to be authenticated, please contact our Business Desk on ********** 247 to speak to a Business banker.
Regards
Ingrid Hlalele
Service Consultant
FNB Contact Centre
Tel: **********
Email: ********** /> Web: www.fnb.co.za
This is nonsense. I went to the branch for god's sake. I gave them my ID and they also did the thump verification.
Dear Wisani Khosa,
Thank you for your request.
Our security protocols and the implementation of the "The Protection of Personal Information Act (POPI)" means that all clients requesting information need to be authenticated in order to request information on Business accounts. Hence we do not action any requests received via email for any transactional information or account maintenance on the accounts. Please note only mandated persons will be assisted after authentication has been completed successfully.
In order to be authenticated, please contact our Business Desk on ********** 247 to speak to a Business banker.
Regards
Ingrid Hlalele
Service Consultant
FNB Contact Centre
Tel: **********
Email: ********** /> Web: www.fnb.co.za
Sorted....Thanks
Sorted....Thanks